\n\nThis collection hosts all sales APIs. The documentation below will explain the expected inputs and outputs for each call to be made during an enrollment. You can also find the values that are accepted as for repetitive inputs throughout each API below.
\n
All users must have a valid Social Security Number or Texas Driver’s License to enroll online using the real time process. Users who do not pass this validation step will be required to call in for service. Via the call center agent path, users may present alternative identification such as out of state license information, which will be manually approved.
\nAfter successful submission of an enrollment request, the API will return a contract account number. At this point, if the customer owes a deposit, the affiliate can either direct the customer to call the NRG brand-specific phone number to pay their deposit, or take advantage of an NRG hosted “payment gateway” to offer the user the option of making their payment online right then. (The pages for this deposit payment flow are hosted on an NRG server that is specifically configured to meet the high security requirements around collection of PCI data, like credit cards.)
\nThe “Language Code” in the calls allows the front end to optionally indicate whether the customer-facing “message code” text returned in the calls should be in English or Spanish (if the affiliate wants to use the messages directly).
A separate variable called “Preferred Language” is for setting the language of the NRG account-related customer communications, such as account invoices. This value is submitted to SAP.
Services must be physical address with a street number and street name. Billing address may be a PO Box or street number/street name format.
\nA tracking ID and GUID will be created for data submitted to the Identity API. If a particular step is repeated with updated data, the call should be submitted with the same tracking ID and GUID so that the data can be updated in our NRG systems. (Note: The token, prospect, address cleanup, standalone ESID Details call and Offers call do not require or create a tracking ID, allowing for flexibility in where these functions may be used by the affiliate.)
\nSubmitted enrollment requests that are written into NRG backend system will also receive a contract account number in the “Enrollment” API. For the enrollment API, besides the data included in the call input, there is information that will be pulled from NRG database based on earlier calls. For that reason, the tracking ID and GUID is required for some of the earlier calls to tie information to the appropriate record.
\nEach API submission will go through a number of validations before being processed. The API will return a failure in any of these scenarios:
\nRequired input variables are not included in the submission
\nThe submitted input variables do not meet the format requirements
\nInternal system issues caused us to be unable to process the request
\nThe “errorDescription” text is provided for internal troubleshooting in case of issue with processing of the API.
\nIf the API call completes processing, it will return a status code that indicates the following:
\nThe prospect can continue the process beyond this point
\nThe prospect must be stopped due to an exception; Affiliate may want to provide call center number for these instances if not already displayed on the page.
\nThe prospect can continue after verification of necessary information
\nThe “messageText” field is provided for customer-facing message content. This message may be appended with additional content determined by the Affiliate (i.e. Affiliate specific call center number). There can be message codes returned even in the case where the user does not need to be stopped, for example to advise them about special handling that will be needed on the account (such as where there is a “Switch Hold Notify” response from the \"Available Dates API. )
\nAll NRG Sales APIs are available only for B2B communication and are secured by Basic Authentication scheme. To access these APIs on NRGs QA or Production environments, please work with your Business Contact at NRG to get your network IPs whitelisted and get issued your unique API credentials. For any queries or trouble accessing APIs, please email NRGWebRetail@reliant.com.
\nThe “Language Code” in the API input allows the API client to optionally indicate whether the customer-facing “message code” text returned in the calls should be in English or Spanish.
\nEach NRG Sales API, upon successful execution, would produce a JSON response. Upon execution of the API, you would receive an HTTP Status and a statusCode in the response payload. Use below chart to understand how to interpret different HTTP Status Codes and Response statusCode when consuming the API
\nInput to this API would be the TDSP of the user’s requested service area (or ESID, if available) and the promo code associated with selected brand. (The TDSP -- and ESID, if available -- can be determined prior to making this call, using the getEsidDetails call. And the consumer should have previously been provided with brand-specific promo codes by the NRG Business Owner.) The call will return the currently active offers associated with the given TDSP and promo code.
\nIf the promo code provided is not active or is invalid the response will return a default set of offers available for the TDSP that was found.
\nBased on the information provided to the API, one of the following messageCode along with the associated messageText and statusCode may be returned in this API response. The messageText returned from the API must be displayed to the customer and the messageCode logged for future reporting and troubleshooting purposes.
\nOptional Field to define the Channel Type. (AFF for Online Affiliates, AA for Agent Assisted Enrollment, WEB for Web Enrollments, WEBCLOUD for Enrollments Originated From Cloud Application).
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\n","type":"text/plain"},"key":"affiliateId","value":"1000000"},{"description":{"content":"Mandatory Field to define the Company Code. (E.g. 0121 for Reliant)
\n","type":"text/plain"},"key":"companyCode","value":"0121"},{"description":{"content":"Optional Field to define brand id. ( E.g. 'CE' for Cirro)
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( >1000 kWh),19.8875¢ per kWh\",\n \"baseUsageChargeText\": \"$9.95 base charge per month\",\n \"tdspChargeText\": \"$4.39 per month and 4.9454¢ per kWh\",\n \"offerCategory\": \"SEASONAL\",\n \"averageEFLPrice500\": \"27.7\",\n \"averageEFLPrice1000\": \"26.3\",\n \"averageEFLPrice2000\": \"25.5\",\n \"digitalDiscount\": \"\",\n \"autoPayDiscount\": \"\",\n \"usageCredit\": \"\",\n \"usageCreditText\": null,\n \"creditMaxUsageThreshold\": \"\",\n \"creditMinUsageThreshold\": \"\",\n \"cmsProductTagline\": \"Lower rates during high-usage seasons
\\n\",\n \"cmsProductMarketingDetails\": \"Help balance summer and winter bills with a 50% lower energy charge in those high-usage seasons.
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The messageText returned from the API must be presented to the customer and the messageCode logged for future reporting and troubleshooting purposes. The decision to hardstop the enrollment (01) or ask customer to fix the information and retry (02) or simply proceed to the next step (00) would be based on the value of statusCode in the API response.
\nThe primary purpose of this API is to return the ESID associated with the customer's service address along with the available service start dates. Customer's ESID would be returned in the 'esid' response field and a comma (,) separated list of available dates would be returned in the 'availableDates' field.
\nHowever, based on the information associated with the input trackingId and guid and customer's response to the past service history question (only if presented), one of the following messageCode along with the associated messageText and statusCode may be returned in this API response. The messageText returned from the API must be displayed to the customer and the messageCode logged for future reporting and troubleshooting purposes. The decision to hardstop the enrollment (01) or ask customer to fix the information and retry (02) or simply proceed to the next step (00) would be based on the value of statusCode in the API response.
\nA property and/or deed lease is required to start your service. At the end of the enrollment process, you will need to send us documentation prior to your service starting.
\\\\n\"\n}"},{"id":"aafaafc8-1c45-4014-8b00-60d2353b3509","name":"Business Meter (No Available Dates)","originalRequest":{"method":"POST","header":[{"name":"Content-Type","key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"affiliateId\": \"10203040\",\n \"companyCode\": \"0121\",\n \"brandId\": \"RE\",\n \"languageCode\": \"E\",\n \"channelType\": \"AA\",\n \"trackingId\": \"1000030218\",\n \"guid\": \"84d63343-ead8-4d6e-83e3-b690ed51c410\"\n}","options":{"raw":{"language":"json"}}},"url":"{{web_url}}/NRGREST/rest/sales/available-dates"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"Oracle-iPlanet-Web-Server/7.0"},{"key":"Date","value":"Wed, 22 Apr 2020 18:13:30 GMT"},{"key":"X-powered-by","value":"Servlet/3.0"},{"key":"Content-type","value":"application/json"},{"key":"Content-language","value":"en-US"},{"key":"Transfer-encoding","value":"chunked"}],"cookie":[],"responseTime":null,"body":"{\n \"esid\": \"\",\n \"tdspCode\": \"D0001\",\n \"availableDates\": null,\n \"switchHoldFlag\": \"\",\n \"tdspFee\": null,\n \"meterType\": \"NSMC\",\n \"tdspFeeAmount\":\"\",\n \"errorCode\": \"\",\n \"errorDescription\": \"\",\n \"messageCode\": \"BUSINESS_METER\",\n \"messageText\": \"The address provided appears to be a business address. Only residential addresses can be enrolled online via this process.\",\n \"statusCode\": \"01\",\n \"httpStatus\": \"OK\"\n}"},{"id":"ecd2dd46-3e59-41d0-9c37-af1a911eacc3","name":"Past History Acknowledged (Same Day Available Date)","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json"},{"name":"Content-Type","key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"affiliateId\": \"10203040\",\n \"companyCode\": \"0121\",\n \"brandId\": \"RE\",\n \"languageCode\": \"E\",\n \"channelType\": \"AA\",\n \"trackingId\": \"1000030219\",\n \"guid\": \"61024c19-c2f0-4317-b436-6042828349c1\",\n \"pastServiceMatchedFlag\": \"Y\"\n}","options":{"raw":{"language":"json"}}},"url":"{{web_url}}/NRGREST/rest/sales/available-dates"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"Oracle-iPlanet-Web-Server/7.0"},{"key":"Date","value":"Wed, 22 Apr 2020 18:17:31 GMT"},{"key":"X-powered-by","value":"Servlet/3.0"},{"key":"Content-type","value":"application/json"},{"key":"Content-language","value":"en-US"},{"key":"Transfer-encoding","value":"chunked"}],"cookie":[],"responseTime":null,"body":"{\n \"esid\": \"1008901023807119030100\",\n \"tdspCode\": \"D0001\",\n \"availableDates\": \"04222020;04232020;04242020;04252020;04272020;04282020;04292020;04302020;05012020;05022020;05042020;05052020;05062020;05072020;05082020;05092020;05112020;05122020;05132020;05142020;05152020;05162020;05182020;05192020;05202020;05212020;05222020;05232020;05262020;05272020;05282020;05292020;05302020;06012020;06022020;06032020;06042020;06052020;06062020;06082020;06092020;06102020;06112020;06122020;06132020;06152020;06162020;06172020;06182020;06192020;06202020\",\n \"switchHoldFlag\": \"\",\n \"tdspFee\": \"No Centerpoint Energy connection fee is expected for this meter type.\",\n \"meterType\": \"AMSR\",\n \"tdspFeeAmount\":\"\",\n \"errorCode\": \"\",\n \"errorDescription\": \"\",\n \"messageCode\": \"\",\n \"messageText\": \"\",\n \"statusCode\": \"00\",\n \"httpStatus\": \"OK\"\n}"},{"id":"ffadbc39-c72c-48c7-a975-a5fa6377f732","name":"Lubbock Switch PreEnroll or Transition Phase","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json"},{"name":"Content-Type","key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n\"channelType\":\"AFF\",\n\"affiliateId\":\"11223344\",\n\"companyCode\":\"0121\",\n\"brandId\":\"RE\",\n\"languageCode\":\"E\",\n\"trackingId\": \"1000007684\",\n\"guid\": \"acd14c7c-30c9-42e8-ad69-65603791bd59\"\n}","options":{"raw":{"language":"json"}}},"url":"{{url}}/NRGREST/rest/sales/available-dates"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"Oracle-iPlanet-Web-Server/7.0"},{"key":"Date","value":"Wed, 22 Apr 2020 18:17:31 GMT"},{"key":"X-powered-by","value":"Servlet/3.0"},{"key":"Content-type","value":"application/json"},{"key":"Content-language","value":"en-US"},{"key":"Transfer-encoding","value":"chunked"}],"cookie":[],"responseTime":null,"body":"\n \"errorCode\": \"\",\n \"errorDescription\": \"\",\n \"messageCode\": \"LPL_EXPECTED_SWI_TXN_DATE\",\n \"messageText\": \"Your transition of service from Lubbock Power & Light (LP&L) to Reliant will occur automatically after the completion of your final LP&L meter read on 11/02/2023.\",\n \"statusCode\": \"00\",\n \"httpStatus\": \"OK\",\n \"esid\": \"101129200000247\",\n \"tdspCode\": \"D0011\",\n \"availableDates\": \"11032023\",\n \"switchHoldFlag\": \"\",\n \"tdspFee\": null,\n \"tdspFeeAmount\": null,\n \"meterType\": \"NSMC\",\n \"deedLeaseNotification\": null\n}"},{"id":"9fc16cdc-12b1-4b67-b668-beeeca5cf403","name":"Lubbock Move In PreEnroll Phase","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json"},{"name":"Content-Type","key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n\"channelType\":\"AFF\",\n\"affiliateId\":\"11223344\",\n\"companyCode\":\"0121\",\n\"brandId\":\"RE\",\n\"languageCode\":\"E\",\n\"trackingId\": \"1000007685\",\n\"guid\": \"6d609731-3ee3-47cb-b9d3-32ceeaf665e2\"\n}","options":{"raw":{"language":"json"}}},"url":"{{url}}/NRGREST/rest/sales/available-dates"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"Oracle-iPlanet-Web-Server/7.0"},{"key":"Date","value":"Wed, 22 Apr 2020 18:17:31 GMT"},{"key":"X-powered-by","value":"Servlet/3.0"},{"key":"Content-type","value":"application/json"},{"key":"Content-language","value":"en-US"},{"key":"Transfer-encoding","value":"chunked"}],"cookie":[],"responseTime":null,"body":"{\n \"errorCode\": \"\",\n \"errorDescription\": \"\",\n \"messageCode\": \"MOVEIN_NOT_ALLOWED\",\n \"messageText\": \"Texas retail electricity providers, including Reliant, are unable to begin serving this Lubbock address before 11/02/2023. If you need new electric service to start before 11/02/2023, please contact Lubbock Power & Light at at (806) 775-2509 or online at https://lpandl.com/. 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If you need new electric service turned on before 11/02/2023, please contact Lubbock Power & Light at (806) 775-2509 or online at https://lpandl.com/.\",\n \"statusCode\": \"00\",\n \"httpStatus\": \"OK\",\n \"esid\": \"101129200000247\",\n \"tdspCode\": \"D0011\",\n \"availableDates\": \"11072023;11082023;11092023;11102023;11132023;11142023;11152023;11162023;11172023;11202023;11212023;11222023;11272023;11282023;11292023;11302023;12012023;12042023;12052023;12062023;12072023;12082023;12112023;12122023;12132023;12142023;12152023;12182023;12192023;12202023;12212023;12222023;12272023;12282023;12292023\",\n \"switchHoldFlag\": \"\",\n \"tdspFee\": \"No Lubbock Power & Light connection fee is expected for this service request.\",\n \"tdspFeeAmount\": \" \",\n \"meterType\": \"NSMC\",\n \"deedLeaseNotification\": null\n}"},{"id":"4ea33697-3029-400d-bc99-9e97604cabb4","name":"Switch Hold (No Available Dates)","originalRequest":{"method":"POST","header":[{"key":"Cookie","value":"SMCHALLENGE=YES"},{"key":"Accept","value":"application/json"},{"name":"Content-Type","key":"Content-Type","value":"application/json"}],"url":"{{url}}/NRGREST/rest/sales/available-dates"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"},{"disabled":false,"description":{"content":"","type":"text/plain"},"key":"Server","value":"Oracle-iPlanet-Web-Server/7.0"},{"disabled":false,"description":{"content":"","type":"text/plain"},"key":"Date","value":"Wed, 22 Apr 2020 18:10:44 GMT"},{"disabled":false,"description":{"content":"","type":"text/plain"},"key":"X-powered-by","value":"Servlet/3.0"},{"disabled":false,"description":{"content":"","type":"text/plain"},"key":"Content-language","value":"en-US"},{"disabled":false,"description":{"content":"","type":"text/plain"},"key":"Transfer-encoding","value":"chunked"}],"cookie":[],"responseTime":null,"body":"{\n \"esid\": \"1008901011900149300107\",\n \"tdspCode\": \"D0001\",\n \"availableDates\": null,\n \"switchHoldFlag\": \"ON\",\n \"tdspFee\": null,\n \"meterType\": \"AMSR\",\n \"tdspFeeAmount\": \"\",\n \"errorCode\": \"\",\n \"errorDescription\": \"\",\n \"messageCode\": \"SWITCH_HOLD\",\n \"messageText\": \"Unfortunately, at this time we cannot accept your request to switch electricity service providers because there is a switch hold on the service address. You will need to contact your current electricity provider to resolve the hold before you can switch to another provider.\",\n \"statusCode\": \"01\",\n \"httpStatus\": \"OK\"\n}"}],"_postman_id":"ee8e8637-f0d4-4042-8ff8-0d8a7f22a70d"}],"id":"1d2f9015-a91a-4005-9dbe-fc6d5793cee6","_postman_id":"1d2f9015-a91a-4005-9dbe-fc6d5793cee6","description":""},{"name":"CREDIT REQUIREMENTS","item":[{"name":"Check Credit Requirement based on information provided during signup","event":[{"listen":"prerequest","script":{"id":"35258556-0039-4089-acac-969740d2c2d8","exec":[""],"type":"text/javascript"}},{"listen":"test","script":{"id":"dc63adde-6486-420c-877f-69d7112b285c","exec":[""],"type":"text/javascript"}}],"id":"3065cc3c-99a2-466b-ae2d-042bec4389fc","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Cookie","value":"SMCHALLENGE=YES"},{"key":"Accept","value":"application/json"},{"name":"Content-Type","key":"Content-Type","value":"application/json"}],"url":"{{url}}/NRGREST/rest/sales/check-credit","description":"Execute this API to assess credit requirements for the enrolling customer. This API would use the previously provided signup information associated with the input trackingId and guid and would run the credit assessment for the customer.
\nBesides the standard set of inputs, the API accepts mviDate and offerCode as additional inputs. mviDate must be chosen from the availableDates returned from the 'Available Dates' API and is a mandatory input for a Movein transaction. The offerCode is the 8 digit unique id of the selected offer returned in the 'Offers' API response and is also a mandatory input to this API.
\nThe Deposit Amount assessed would be returned in the 'depositAmount' response field.
\nThe 'depositDueText' response field carries the text for latest by when the deposit requirement must be satisfied by the customer in order for the electricity service to start on the desired date.
\n'creditFactorsText' response field has the list of credit factors from the credit agency that influenced NRGs decision to access or waive a deposit requirement for the customer.
\nBased on the information provided to the API, one of the following messageCode along with the associated messageText and statusCode may be returned in this API response. The messageText returned from the API must be displayed to the customer and the messageCode logged for future reporting and troubleshooting purposes.
\nIt is possible the customer chooses to provide Driver's License Number instead of Social Security Number. The initial Credit Check API execution would provide customer's credit requirements based on the driver's license data provided during the signup.
\nIf the affiliate chooses to provide an additional credit assessment attempt to the customer they can ask the customer to provide their Social Security Number (SSN) at this step of the enrollment process.
\nExecute this API if customer provides a Social Security Number (SSN) at the credit check / deposit assessment step of the enrollment process to reassess credit requirements.
\nThis API requires tokenizedSSN as an additional input besides all the input fields part of initial \"Credit Check\" API.
\nThe input SSN from the customer must first be run through the \"Token\" API to covert into a secured SSN token and then provided as an input to this API.
\nThis API can be executed only once during the customer's enrollment process and must be executed only if customer provides SSN as an additional input.
\nThe Deposit Amount assessed would be returned in the 'depositAmount' response field.
\nThe 'depositDueText' response field carries the text for latest by when the deposit requirement must be satisfied by the customer in order for the electricity service to start on the desired date.
\n'creditFactorsText' response field has the list of credit factors from the credit agency that influenced NRGs decision to access or waive a deposit requirement for the customer.
\nBased on the information provided to the API, one of the following messageCode along with the associated messageText and statusCode may be returned in this API response. The messageText returned from the API must be displayed to the customer and the messageCode logged for future reporting and troubleshooting purposes.
\nMandatory Field to define the transaction type (E.g. 'MVI' for Move In; 'SWI' for Switch)
\n","type":"text/plain"},"key":"enrollType","value":"MVI"},{"description":{"content":"Optional Field to define the Channel Type. (E.g. AA for Agent, WEB for OE, AFF for Affiliates).
\n","type":"text/plain"},"key":"channelType","value":"AA"},{"description":{"content":"Mandatory Field to define the Company Code. (E.g. 0121 for Reliant; 0271 for GME; 0391 for Discount Power & Cirro)
\n","type":"text/plain"},"key":"companyCode","value":"0121"},{"description":{"content":"Optional Field to define language. Default is English (E.g. 'E' for English, 'S' for Spanish)
\n","type":"text/plain"},"key":"languageCode","value":"E"},{"description":{"content":"Optional Field. String value allowed. Example: 1008901020900607270112
\n","type":"text/plain"},"key":"esid","value":"1008901004100175355100"},{"description":{"content":"Optional Field. This is an 8 Digit number representing the ID of the customer selected plan. offerCode for the selected plan is available in the \"Offers\" API response.
\n","type":"text/plain"},"key":"offerCode","value":"54291882"},{"description":{"content":"Optional Field to define the Identifier for Affiliates.
\n","type":"text/plain"},"key":"affiliateId","value":"232793"},{"description":{"content":"Optional Field to define if customer is owner or renter, values X ot null
\n","type":"text/plain"},"key":"isRenter","value":"string"},{"description":{"content":"Mandatory Field to define the zipcode
\n","type":"text/plain"},"key":"zipCode","value":"77029"},{"description":{"content":"Optional Field to define brand id. ( E.g. 'CE' for Cirro)
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\nThe API must be executed after the \"Identity\" API but before the \"Enrollment\" API.
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},\n {\n \"options\": [\n {\n \"optionId\": 1,\n \"optionText\": \"CLEVELAND\",\n \"keyAnswer\": null\n },\n {\n \"optionId\": 2,\n \"optionText\": \"COLDSPRING\",\n \"keyAnswer\": null\n },\n {\n \"optionId\": 3,\n \"optionText\": \"CONROE\",\n \"keyAnswer\": null\n },\n {\n \"optionId\": 4,\n \"optionText\": \"HUNTSVILLE\",\n \"keyAnswer\": null\n },\n {\n \"optionId\": 5,\n \"optionText\": \"NONE OF THE ABOVE\",\n \"keyAnswer\": \"X\"\n }\n ],\n \"questionText\": \"In which of the following cities have you lived?\",\n \"questionId\": 2,\n \"quizeId\": 1\n },\n {\n \"options\": [\n {\n \"optionId\": 1,\n \"optionText\": \"LIBERTY\",\n \"keyAnswer\": null\n },\n {\n \"optionId\": 2,\n \"optionText\": \"MONTGOMERY\",\n \"keyAnswer\": null\n },\n {\n \"optionId\": 3,\n \"optionText\": \"SAN JACINTO\",\n \"keyAnswer\": null\n },\n {\n \"optionId\": 4,\n \"optionText\": \"WALKER\",\n \"keyAnswer\": null\n },\n {\n \"optionId\": 5,\n \"optionText\": \"NONE OF THE ABOVE\",\n \"keyAnswer\": 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\nThis API must be fired within 30 min. of generating the KBA questions. The API includes the uniquely generated transactionKey as the mandatory input, along with a nested structure for the KBA Question List. The questionList must include each question returned from the \"KBA Questions\" API, with each question having the questionId, quizId and answerId property. The answerId is the Id of the answer selected by the customer for the given question.
\nBesides the standard set of fields in the API response, the response contains a decision field with value Y or N representing the result of the KBA query.
\nHowever, a decision Y does not necessarily imply a POSID Pass. A blank value for messageCode should be considered a success response and KBA pass. Refer table below for other messageCode values
\nRefer examples for No Holds and Active and Released Holds scenarios
\n","urlObject":{"path":["NRGREST","rest","sales","holds"],"host":["{{url}}"],"query":[{"description":{"content":"Optional Field to define the Channel Type. (AFF for Online Affiliates, AA for Agent Assisted Enrollment, WEB for Web Enrollments, WEBCLOUD for Enrollments Originated From Cloud Application).
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( View a sample letter of credit.)Senior citizen age 65 or older:Please submit a copy of one of the following:State issued identification cardDriver's license from the United StatesSocial security cardPassportMilitary IDGovernment employee IDAlien registration cardConsulate ID / Matricula Consular (for any country)Copy of an identity theft reportTexas Concealed Handgun LicenseDepartment of Corrections ID cardMedical indigency: Submit a certification letter establishing that you are medically indigent.Victim of family violence: Requires certification letter/waiver for electric service, which you should have received from the Texas Council on Family Violence, treating medical personnel, law enforcement personnel, the office of a Texas district attorney or county attorney, the office of the attorney general or grantees of the Texas Equal Access to Justice Foundation. Letter/waiver must be dated within the past 12 months. If you do not have the completed documentation, you may obtain it from your caseworker. Please do not submit police reports, protective orders or other letters.Documentation GuidelinesSend an email or text to DepositOptions@reliant.com with your documents attached, your Reliant account number, name on account, service address, daytime phone number and best time to reach youImages must be in PNG, JPEG, PDF or .doc formatImages must be high-quality, unobstructed, legible and uncroppedImages must show a full document page or, in case of state or national ID photocards, both sides of the cardDocuments must be valid and not expiredAlternatively, you may fax a copy of your documents to 1-800-563-0120 (toll-free) or 713-488-4422 (Houston). You may also mail copies of your documentation to Reliant, P.O. Box 3765, Houston, TX 77253-3765. Please include your Reliant account number, name on account, service address, daytime phone number and best time to reach you.Pay in InstallmentsSome customers are eligible to pay their deposit in installments.Active military personnel are eligible to pay a deposit that exceeds $50 in three (3) equal installments. Submit a copy of your military ID or military orders.Low-income customers may be eligible to pay a deposit that exceeds $50 in two (2) equal installments. Submit a copy of one of the following documents. The document must be in the Reliant account holder's name.Texas Health and Human Services benefits award letterMedicaid award letterProof of eligibility for food stampsAFDC/TANF (welfare) documentationOther low-income customers may be eligible for deposit payment assistance. If you have questions or require further assistance, chat now with a customer care representative or call 1-877-524-5231.Documentation GuidelinesSend an email or text to DepositOptions@reliant.com with your documents attached, your Reliant account number, name on account, service address, daytime phone number and best time to reach youImages must be in PNG, JPEG, PDF or .doc formatImages must be high-quality, unobstructed, legible and uncroppedImages must show a full document page or, in case of state or national ID photocards, both sides of the cardDocuments must be valid and not expiredAlternatively, you may fax a copy of your documents to 1-800-563-0120 (toll-free) or 713-488-4422 (Houston). You may also mail copies of your documentation to Reliant, P.O. Box 3765, Houston, TX 77253-3765. Please include your Reliant account number, name on account, service address, daytime phone number and best time to reach you.^ Back to top \"\n },\n {\n \"holdType\": \"POSID\",\n \"holdStatus\": \"HOLD\",\n \"holdTitle\": \" Identification Validation\",\n \"holdDescription\": \" Identification ValidationBefore we complete your enrollment, we will need a copy of one (1) of the following valid forms of identification.State-issued identification cardDriver's license from the United StatesSocial security cardPassportMilitary IDGovernment employee IDAlien registration cardConsulate ID / Matricula Consular (for any country)Texas Concealed Handgun LicenseDepartment of Corrections IDDocumentation GuidelinesSend an email or text to IDvalidation@reliant.com with your documents attached, your Reliant account number, name on account, service address, daytime phone number and best time to reach youImages must be in PNG, JPEG, PDF or .doc formatImages must be high-quality, unobstructed, legible and uncropped Images must show a full document page or, in case of state or national ID photocards, both sides of the cardDocuments must be valid and not expired Alternatively, you may fax a copy of your documents to 1-800-711-5114 (toll-free) or 832-584-2007 (Houston). You may also mail copies of your documentation to Reliant, P.O. Box 3765, Houston, TX 77253-3765. 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'E' for English, 'S' for Spanish)","key":"languageCode","value":"E"},{"description":"Mandatory Field for customer's contract account number","key":"caNumber","value":"0000256326325"},{"description":"Mandatory Field for customer's check digit","key":"checkDigit","value":"1"},{"description":"Mandatory Field for customer's billing zipcode","key":"billZipCode","value":"77005"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"},{"disabled":false,"description":{"content":"","type":"text/plain"},"key":"Server","value":"Oracle-iPlanet-Web-Server/7.0"},{"disabled":false,"description":{"content":"","type":"text/plain"},"key":"Date","value":"Thu, 04 Jun 2020 19:52:31 GMT"},{"disabled":false,"description":{"content":"","type":"text/plain"},"key":"X-powered-by","value":"Servlet/3.0"},{"disabled":false,"description":{"content":"","type":"text/plain"},"key":"Content-language","value":"en-US"},{"disabled":false,"description":{"content":"","type":"text/plain"},"key":"Transfer-encoding","value":"chunked"}],"cookie":[],"responseTime":null,"body":"{\n \"enrollmentHoldList\": [\n {\n \"holdType\": \"DEPHOLD\",\n \"holdStatus\": \"RELEASED\",\n \"holdTitle\": \" Deposit Not Satisfied\",\n \"holdDescription\": \" Deposit Not SatisfiedYour deposit requirement may not have been met. You can pay your deposit in several ways.Call713-207-PAID713-207-PAID (Houston), 469-735-42681-469-735-4268 (Dallas) or 877-REI-PAID877-REI-PAID (toll-free).Maila check to Reliant, P.O. Box 650475, Dallas, TX 75265-0475. (Please allow two business days after check receipt to process your request.)Onlineby creating an account or using our Quick Pay system.Visitone of our many walk-up payment locations.Other Deposit OptionsInstead of paying a deposit, you may qualify for service by submitting one (1) of the documents listed below.Letter of Guarantee from a current, eligible Reliant customer: To confirm your guarantor's eligibility and request form, chat online or call 1-877-524-5231. ( View a sample letter of guarantee.)Letter of Credit: Ask your most recent electricity provider for a letter of credit. ( View a sample letter of credit.)Senior citizen age 65 or older:Please submit a copy of one of the following:State issued identification cardDriver's license from the United StatesSocial security cardPassportMilitary IDGovernment employee IDAlien registration cardConsulate ID / Matricula Consular (for any country)Copy of an identity theft reportTexas Concealed Handgun LicenseDepartment of Corrections ID cardMedical indigency: Submit a certification letter establishing that you are medically indigent.Victim of family violence: Requires certification letter/waiver for electric service, which you should have received from the Texas Council on Family Violence, treating medical personnel, law enforcement personnel, the office of a Texas district attorney or county attorney, the office of the attorney general or grantees of the Texas Equal Access to Justice Foundation. Letter/waiver must be dated within the past 12 months. If you do not have the completed documentation, you may obtain it from your caseworker. Please do not submit police reports, protective orders or other letters.Documentation GuidelinesSend an email or text to DepositOptions@reliant.com with your documents attached, your Reliant account number, name on account, service address, daytime phone number and best time to reach youImages must be in PNG, JPEG, PDF or .doc formatImages must be high-quality, unobstructed, legible and uncroppedImages must show a full document page or, in case of state or national ID photocards, both sides of the cardDocuments must be valid and not expiredAlternatively, you may fax a copy of your documents to 1-800-563-0120 (toll-free) or 713-488-4422 (Houston). You may also mail copies of your documentation to Reliant, P.O. Box 3765, Houston, TX 77253-3765. Please include your Reliant account number, name on account, service address, daytime phone number and best time to reach you.Pay in InstallmentsSome customers are eligible to pay their deposit in installments.Active military personnel are eligible to pay a deposit that exceeds $50 in three (3) equal installments. Submit a copy of your military ID or military orders.Low-income customers may be eligible to pay a deposit that exceeds $50 in two (2) equal installments. Submit a copy of one of the following documents. The document must be in the Reliant account holder's name.Texas Health and Human Services benefits award letterMedicaid award letterProof of eligibility for food stampsAFDC/TANF (welfare) documentationOther low-income customers may be eligible for deposit payment assistance. If you have questions or require further assistance, chat now with a customer care representative or call 1-877-524-5231.Documentation GuidelinesSend an email or text to DepositOptions@reliant.com with your documents attached, your Reliant account number, name on account, service address, daytime phone number and best time to reach youImages must be in PNG, JPEG, PDF or .doc formatImages must be high-quality, unobstructed, legible and uncroppedImages must show a full document page or, in case of state or national ID photocards, both sides of the cardDocuments must be valid and not expiredAlternatively, you may fax a copy of your documents to 1-800-563-0120 (toll-free) or 713-488-4422 (Houston). You may also mail copies of your documentation to Reliant, P.O. Box 3765, Houston, TX 77253-3765. Please include your Reliant account number, name on account, service address, daytime phone number and best time to reach you.^ Back to top \"\n },\n {\n \"holdType\": \"POSID\",\n \"holdStatus\": \"HOLD\",\n \"holdTitle\": \" Identification Validation\",\n \"holdDescription\": \" Identification ValidationBefore we complete your enrollment, we will need a copy of one (1) of the following valid forms of identification.State-issued identification cardDriver's license from the United StatesSocial security cardPassportMilitary IDGovernment employee IDAlien registration cardConsulate ID / Matricula Consular (for any country)Texas Concealed Handgun LicenseDepartment of Corrections IDDocumentation GuidelinesSend an email or text to IDvalidation@reliant.com with your documents attached, your Reliant account number, name on account, service address, daytime phone number and best time to reach youImages must be in PNG, JPEG, PDF or .doc formatImages must be high-quality, unobstructed, legible and uncropped Images must show a full document page or, in case of state or national ID photocards, both sides of the cardDocuments must be valid and not expired Alternatively, you may fax a copy of your documents to 1-800-711-5114 (toll-free) or 832-584-2007 (Houston). You may also mail copies of your documentation to Reliant, P.O. Box 3765, Houston, TX 77253-3765. Please include your Reliant account number, name on account, service address, daytime phone number and best time to reach you.^ Back to top\"\n }\n ],\n \"caNumber\": \"000016794791\",\n \"checkDigit\": \"0\",\n \"bpNumber\": \"0011322184\",\n \"enrollmentStatus\": \"PENDING\",\n \"errorCode\": \"\",\n \"errorDescription\": \"\",\n \"messageCode\": \"\",\n \"messageText\": \"\",\n \"statusCode\": \"00\",\n \"httpStatus\": \"OK\"\n}"}],"_postman_id":"1727c386-7704-4f37-b653-9b8785c00a5d"}],"id":"4666aa3c-fa2e-4592-9c76-1bf56aeb635e","_postman_id":"4666aa3c-fa2e-4592-9c76-1bf56aeb635e","description":""},{"name":"TDSP","item":[{"name":"get TDSP of address/zipcode provided","id":"ce100e23-d56d-4617-9805-2ecf50605caf","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Accept","value":"application/json"}],"url":"{{url}}/NRGREST/rest/sales/tdsp","description":"This call locates the unique identifier details (ESID details) needed to ensure electricity service at the correct location, and provides initial assessment of available service dates as well as any restrictions on the ESID. The call also can be used to determine the TDSP of the address/zip code provided, to use in determining appropriate offers.
\nThis call has been added to get auth token for brands to do Smarty Street address search/lookup.
\nSample Request:\n\nThis call has been added to lookup street address based on query and premise for brands to do Smarty Street address search/lookup.
\nSample Request:\n\n